Please find details regarding the return and refund policies for QuickBooks below. We encourage you to leave a comment regarding your experience requesting a return or refund from QuickBooks so others can benefit from what you learned.
The majority of QuickBooks products are covered by a 60 day satisfaction guarantee. However, some products are excluded, such as resource guides, lab packs and software purchased in bulk. Those wishing to receive a full refund on their product will need to get in touch with Intuit within 60 days of the product’s purchase.
The procedure for obtaining a refund will vary depending on where the product was purchased. Products purchased directly from Intuit can be returned by contacting their customer service department by phone. Physical products can be returned by filling out a return form and sending it back to Intuit through a traceable shipping method. It may take up to 10 business days for a credit card refund to be processed or a check to be mailed out.
Products purchased through third party retailers should be returned to the retailer. If the merchant does not accept returns, the product can be returned to Intuit within 60 days of purchase. A refund check will be sent within 4 weeks after the return has been accepted.
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Plan to create and send online payments a good week before they’re due. Processing your request and then printing and sending a check takes time for the online bill payment service, and a check that your bank sends doesn’t go through the mail any faster than a check you send yourself. So, don’t expect online bill payment to save you any time compared with sending checks that you print or handwrite yourself.
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After you sign up for online banking, making payments is easy. Just follow these steps:
1. Choose Banking→Write Checks.
You can also click the Write Checks icon on the home screen. If you’ve written checks with QuickBooks before, you probably recognize your old friend the Write Checks window, as shown.
Click the Bank Account drop-down menu at the top of the window and then choose the account from which you want to write this check.
Choosing the account is a really important step. Make sure that you’re accessing the correct account before you write a check.
Select the Pay Online check box on the ribbon.
Selecting this check box is another important step. If you don’t select this check box, you aren’t making an online payment; you’re just writing a regular check that you need to print or handwrite.
Fill in the check
If the payee appears on one of your name lists, the AutoFill feature fills in the name of the payee in the Pay to the Order Of line after you type a few letters. For online bill payment, you must have the correct address. If the address is incomplete, QuickBooks warns you and asks you to correct it. If you haven’t entered a transaction for this person or party before or added that individual or party to a list, QuickBooks asks you to Quick Add or Set Up the payee name. Do that.
Enter the amount of the check next to the dollar sign and then press Tab. QuickBooks writes out the amount for you on the Dollars line.
Fill in the Expenses and Items tabs, if necessary.
Click the Save & New button or the Save & Close button to finish writing the check.
Click Save & New to write another check, or click Save & Close if you’re finished writing checks for the moment. There you have it. Your check is written, entered in the Checking register, and ready to be sent so that your bank or Intuit can print and mail it.
And you thought this stuff was going to be tough, didn’t you?
People who have grown accustomed to Quicken, a cousin product of QuickBooks, may want to use the Register window to make online payments. You can use the Register window in QuickBooks, too, although doing so isn’t quite as slick. You enter the payment in the usual way, except that you type the word SEND in the Check Number text box.
TRANSFERRING MONEY ELECTRONICALLY
You can electronically transfer money between bank accounts, too, as long as the accounts are at the same bank. (Both accounts, of course, also need to be set for online banking.) Here’s what you need to do:
1.Choose Banking→ Transfer Funds.
You see the Transfer Funds Between Accounts window.
From the Transfer Funds From drop-down menu, choose the bank account that you’re going to transfer the money from.
3. From the Transfer Funds To drop-down menu, choose the bank account to which you want to transfer the money.
4. Select the account that you want to receive the funds.
5. Select the Online Funds Transfer check box.
Doing so tells QuickBooks that you want to make this transfer electronically. (This box doesn’t appear if you’re not set up for online banking.)
6.Enter the amount that you want to transfer in the Transfer Amount field and then fill in the Memo text box.
Someday, you might go into the register for the account that you’re transferring money from and wonder where you transferred this money and why. Filling in the Memo line solves this little mystery beforehand.
7. Click Save & Close.
The transfer is recorded. After you transmit the transfer instructions, the transfer transaction is posted to your account — maybe not immediately, but as fast as a telephone transfer or an ATM transfer is posted
CHANGING INSTRUCTIONS
QuickBooks doesn’t actually send, or transmit, your payment and transfer instructions until you tell it to. This little fact means that you can change or edit your payment instructions (what you enter with the Write Checks window) and your transfer instructions (what you enter with the Transfer Funds Between Accounts window) until you actually transmit them. You edit online payments and account transfers in the same way that you edit regular payments and account transfers.
TRANSMITTING INSTRUCTIONS
After you describe the online payments and account transfers that you want QuickBooks to make, you transmit that information to the bank. To do so, follow these steps:
1. Choose Banking → Bank Feeds → Bank Feeds Center.
You see the Bank Feeds window, which identifies the bank account you’ll be working with.
2. From the Financial Institution drop-down menu in the window pane on the left side of the screen, choose the bank to which you’re transmitting payment and transfer instructions.
3. Review the payment and transfer instructions one last time.
Take one last peek at the Items to Send list to make sure that any payment and transfer instructions that you’re sending are correct. If you have questions about a particular instruction, click it and then click the Edit button. If you know that a particular payment instruction is incorrect, click it and then click the Delete button.
4. Click the Send/Receive button to transmit the payment and transfer instructions.
QuickBooks prompts you to provide a PIN in a cute little dialog box. If you’re transmitting payment and transfer instructions for the first time, QuickBooks probably prompts you to change your PIN. If you don’t have any transactions to send, QuickBooks renames the button Receive Transactions.
5. Review any transactions that the bank tells you about.
After QuickBooks makes the connection and sends and receives transactions, QuickBooks updates the information shown in the Online Banking Center window. You can get more information about many of the items listed by clicking them. You can add transactions that QuickBooks downloads from the bank but that aren’t yet in your bank account registers by clicking the Add Transactions to QuickBooks button, which appears at the bottom of the window.
6. Click Close.
Hey, when you’re done, you’re done.
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MESSAGE IN A BOTTLE
Doing all your banking electronically can be a little unsettling when you’re starting out. What if you have a question, for example? All you do is send an email to the bank, asking the people there whatever question you’d normally ask in a telephone call or at the drive-through window. To do so, follow these steps:
1. Choose Banking→ Bank Feeds → Create Online Banking Message.
QuickBooks displays the Bank Feeds Message window and fills in the bank name (as long as you use online banking services with only one bank). If you use online banking services with more than one bank, choose the name of the bank to which you want to send a message from the Message To drop-down menu
Click the Subject text box and then type a brief description of your message’s subject.
I may be telling you something you already know, but most email programs simply display a list of messages that includes the sender, the message subject, and the date. Therefore, the message subject that you use is one of the first bits of message information that the bank folks see.
3. Select the online account that you’re going to discuss in the message.
4. Click the Message text box and then type your message.
You’re on your own here.
5. (Optional) Click the Print button to print a copy of your message.
6. Click OK.
When you click OK, you add the message to the list of stuff that’s ready to send the next time you go online with your bank.
OTHER ONLINE OPPORTUNITIES
Intuit provides several other small-business-type online services to QuickBooks users. The company has also arranged for a merchant credit card service, for example; you can apply for this service online and then use it online to receive payments and even get charge authorizations. QuickBooks automatically connects you to its online search marketing service. Some of QuickBooks’ payroll services are very online-ish.
If you have questions about the current state of any of these products or services, visit the QuickBooks website and search for the name of the service.
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